“Swarchi is dedicated to ensuring your complete satisfaction with our products, security, and customer support. If, however, you are dissatisfied with your purchase, you have the option to return the order.
**NOTE:** For international orders, we currently do not accept returns or exchanges except in cases where the product is defective. If you receive a defective product, please return it unused, in its original condition, with the original packaging and invoice to receive a refund. You must report the defect within 7 days of receiving the product by calling +91 94264 84248 or contacting us through https://www.swarchi.com/. For information on refunds for defective products, please refer to the Refund section below.
**7-Day Return Policy for Domestic Orders Only**
If you receive a damaged or otherwise unsatisfactory order, you can return the product unused, in its original condition, with the original packaging and invoice, and receive a refund. Our courier partner will collect the return from your address.
**Return Charges**
*Domestic Orders:* Our courier partner will handle the return collection within India, and you will not incur any shipping charges for returning the product.
**How to Initiate the Refund Process:**
- Contact Swarchi customer support at +91 94264 84248 or through https://www.swarchi.com/ within 7 days of receiving the product.
- Do not return the product until you receive confirmation from Swarchi.
- Ensure the product is returned in its original, unaltered, and unused condition.
- Include the invoice or guarantee card with the return. Returns without these will not be processed.
**NOTE:** Requests made after 7 days from the receipt of the product will not be entertained.
**Refund Process**
Refunds will be processed once the product is received in unused condition, with original packaging, tags, and invoice. If these conditions are not met, a refund may not be possible.
For online payments, refunds will be processed within 7-15 working days from receipt of the returned product at Swarchi’s warehouse.
*Domestic Orders:* For orders within India, a full refund will be issued. Online payments will be refunded within 7-15 working days. For COD (Cash on Delivery) payments, refunds can be made via cheque or online transfer (NEFT).
- If a cancelled cheque is provided with the return, the refund will be processed within 7-15 working days via NEFT.
- Without a cancelled cheque, the refund will be issued via cheque sent to the address provided at the time of ordering, which may take up to 30 working days.
**International Orders:**
Currently, we do not offer refunds for international orders, except under the following conditions:
- We will accept returns of defective products and provide a refund after inspection and approval by our QA team. No shipping charges will be applied for the return of defective products.
- If our logistics partner is unable to deliver the product due to customer unavailability, we will refund the amount minus any incurred costs, including shipping and customs fees.
**Exchanges:**
Unfortunately, exchanges are not available for products purchased through our website.”
🗒️ Swarchi’s Return and Exchange Policy – Detailed Breakdown
Swarchi prides itself on ensuring a seamless and customer-first experience when it comes to returns and exchanges. Here’s an in-depth look at our policy:
Return Policy
- Duration: Customers may return items within seven days of purchase.
- Eligibility:
- Items must be unused, in original condition, with tags and packaging intact.
- Proof of purchase, such as the invoice, must be provided.
- Non-Eligible Returns: Products failing to meet these criteria will not be accepted.
- Post-Seven Days: After the seven-day return window, the item will qualify for the exchange policy.
Exchange Policy
When the return period has lapsed, Swarchi offers a flexible exchange program to maximize the value of your investment:
Gold Products
- Real-Time Market Value: Gold items are exchanged based on the live market price on the day of exchange.
Diamond Products
- Value Appreciation: Unlike many policies where diamonds depreciate, Swarchi ensures their value grows:
- Quarterly Increment: Diamonds appreciate by 1% every three months, calculated from the invoice price.
- Yearly Increment: Over a year, the total appreciation reaches 4%, ensuring your diamonds gain value.
Why Swarchi Stands Out
- Customer-Centric Approach: Our policies are designed to provide flexibility and value, enhancing trust and satisfaction.
- Preserving Value: Both gold and diamond items maintain or grow in value, providing peace of mind for your luxury purchases.
- Seamless Process: Whether it’s a return or an exchange, the process is straightforward and hassle-free.
At Swarchi, we blend luxury, care, and value to create policies that work for you!
This policy from Swarchi implies that
- Return and Exchange Condition: When returning or exchanging an item, the condition of the diamonds within the item is crucial. If the diamonds are found to be broken, damaged, or defective, their value will not be considered in the return or exchange process.
- Implication of Value Non-Consideration: This means that the worth of the defective or broken diamonds will likely be deducted from the overall refund or exchange value of the item. Essentially, the item’s appraisal will exclude the defective diamonds, potentially reducing the compensation amount.
- Potential Consequences for Customers: Customers should ensure the diamonds remain intact to avoid financial loss. Inspecting the item’s condition before returning is advisable.
If this policy was posted at Swarchi or mentioned during purchase, it likely aligns with the store’s standard terms to address damaged goods responsibly. For clarification or exceptions, contacting Swarchi’s customer service is recommended.
