After placing an order, it can only be cancelled before it is shipped to the designated address. Registered customers can always monitor their order status through the ‘Track Order’ feature on www.swarchi.com. Upon receiving a cancellation request, we will start the refund process. The amount will be refunded to your account using the same payment method used for the original transaction, or via cheque if the debit/credit card used is no longer valid. Once the refund is processed, you will receive the refund either directly to your account or through a cheque.

Swarchi may not be able to process certain orders, and we reserve the right to refuse or cancel any order at our discretion. This could be due to reasons such as limitations on available quantities, errors in pricing or product details, issues flagged by our fraud prevention team, or any other concerns identified by us. Additionally, we may request extra information to process orders in specific situations. If your order is cancelled either partially or in full, or if additional details are needed, we will inform you accordingly.

We retain the right to update the site disclaimer periodically. Should any changes occur, we will notify you by posting the revised disclaimer on the website. If you do not agree with the updated terms, we ask that you discontinue use of the site.

This site disclaimer is governed by Indian law, and any disputes will be resolved in the courts of Surat.

If any portion of this disclaimer is deemed legally invalid, the remaining sections will continue to be valid and enforceable.

Swarchi retains all intellectual property rights over the text, programs, products, processes, technology, content, and other materials found on this website.

Accessing this website does not grant anyone the right to use any names, logos, or trademarks in any way.

All materials on the website, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips, and other content, are intended for personal and non-commercial use only. You may download or copy these materials solely for personal use. No ownership or rights to any downloaded materials or software are transferred to you through such actions. You are prohibited from reproducing (except as allowed above), publishing, transmitting, distributing, displaying, modifying, creating derivative works from, selling, or otherwise exploiting any content or software from the website in any manner. All software used on this site remains the property of Swarchi or its suppliers and is protected by Indian copyright laws.

A provisional delivery date and time will be included in your order confirmation email. The precise delivery date will be communicated once your order is prepared for shipping. Alternatively, registered users can check their order status by visiting https://www.swarchi.com/ and tracking their order.

All products and information on https://www.swarchi.com/ are considered an invitation to make an offer. When you place an order, you are making an offer subject to the terms and conditions outlined here. We reserve the right to accept or reject your offer in full or in part. Acceptance of your order occurs when we dispatch the ordered products. Please note that items may be dispatched at different times. In such cases, the portion of your order that has been dispatched will be considered accepted, while the remaining part will remain as an offer that we can choose to accept or reject.

No action or inaction by Swarchi before the actual dispatch of the products will be deemed as acceptance of your offer. If you have provided us with your email address, we will send you an email to confirm receipt of your order and notify you when your order is dispatched, thereby confirming acceptance.

We strive to represent the colors and sizes of our products on the website as accurately as possible. However, actual colors may vary depending on your monitor’s display, and we cannot guarantee that the color shown on your screen will precisely match the product color upon delivery. Additionally, the product packaging may differ from what is displayed on the website.

If you are under 18 years old, you are not permitted to use or make purchases from this website. Individuals who are deemed incapable of entering into contracts under the Indian Contract Act, 1872, are also ineligible to use this website.

Those accessing this website from outside India are responsible for adhering to their local laws, where applicable. If any Indian states restrict the direct sale of goods from other states or require special documentation to avoid dual taxation, we reserve the right to accept or decline orders under such conditions for those states.

The website may include links to other sites that are not under our control. We are not responsible for these external websites and make no guarantees about their content. We offer these links because we believe they may be of interest to you, but we do not oversee or endorse these external sites.

We are not responsible for any delays or failures in fulfilling our obligations under this agreement, nor for any resulting losses or damages, if such delays or failures are caused by factors beyond our control. These factors may include, but are not limited to, natural disasters, wars, civil unrest, government or legislative restrictions, import or export regulations, exchange control regulations, accidents, or delays in transportation.

Swarchi retains the right to recover expenses related to goods, collection fees, damages to Swarchi, and legal costs from individuals who misuse the site fraudulently. Additionally, Swarchi may take legal action against those who engage in fraudulent activities on the website or violate these terms and conditions through unlawful acts or omissions.

This user agreement will be interpreted in line with the relevant laws of India. Any legal proceedings related to this agreement shall be exclusively handled by the courts in Surat.

We accept no liability for any loss or damage resulting from our online ordering service or the products supplied, except as required by law, even if such loss was foreseeable or if we were made aware of the possibility.

NOTE: For orders shipped outside India, we do not offer any guarantees or warranties on products. We only provide a certificate of authenticity confirming that the delivered product is 100% genuine. However, customers can access services in countries where Swarchi has service centres.

Any purchase you make from our website is entirely at your own risk. You agree to place an order only after thoroughly researching the product and understanding its features, characteristics, and usage. Swarchi is not responsible for any damages or losses incurred by customers due to the use of the product, whether for domestic or international orders.

Swarchi retains the right to change the terms and conditions of this user agreement at any time without prior notice. Following any such changes, we will notify you of the updates via email at the address you provided during registration on our website. You can always review the most recent version of the user agreement at https://www.swarchi.com/. We recommend that you regularly check the user agreement on our website. If you do not accept the revised user agreement, you should stop using our services. However, if you continue to use our services, you will be considered to have accepted the updated terms and conditions and agree to comply with them.

For orders being shipped within India, payments can only be made in INR. The prices will include the MRP along with applicable CGST/SGST and IGST.

If you use an international credit card for domestic orders, the transaction amount will be converted to INR before payment is processed. Please be aware that currency conversion fees may apply according to your credit card’s policy. If you use an international or foreign bank-issued card, you will need to provide a government-issued photo ID, such as:

A) PAN card

B) Driving License

C) Passport

D) Voter ID

E) Postal ID (Aadhar)

International Orders: Payments for international orders can be made through Rozar Pay, either using your Rozar Pay account or international credit/debit cards. For shipments outside India, payments will be accepted only in US Dollars. Currency conversion rates will be based on the exchange rates in effect on the day of the order.

For international shipments, the prices will cover all applicable taxes in India as well as shipping and handling charges.

For international orders, you will need to provide a government-issued photo ID, preferably:

A) Driving License

B) Passport

NOTE:  Indian-issued cards cannot be used for international orders.

We recognize the importance of your privacy and fully respect it. Swarchi is committed to keeping your personal information confidential and will not disclose it to any third parties.

For purposes such as registration, feedback, contests, newsletters, or order placement, we may request details like your name, date of birth, email address, residential address, and contact number. You can opt out of our newsletters or any other communications from Swarchi at any time.

To ensure greater security, Swarchi does not store any financial information on its servers. Instead, all financial data is directly processed through our payment gateway and sent to the bank’s servers using industry-standard SSL (Secure Socket Layer) encryption.

Payments on our site are handled by a third-party service provider who is bound by a non-disclosure agreement with us and is therefore prohibited from sharing any customer personal information.

Swarchi retains the right to impose limits on the quantity or value of items purchased by you, as well as other restrictions on orders made from the same account, credit/debit card, or billing and/or shipping address, at our discretion. We will notify you if any such limits are applied. Additionally, Swarchi may, at its sole discretion, refuse to process sales to any individual as deemed appropriate.

Swarchi is dedicated to ensuring your complete satisfaction with our products, security, and customer support. If, however, you are dissatisfied with your purchase, you have the option to return the order.

NOTE: For international orders, we currently do not accept returns or exchanges except in cases where the product is defective. If you receive a defective product, please return it unused, in its original condition, with the original packaging and invoice to receive a refund. You must report the defect within 7 days of receiving the product by calling +91 94264 84248 or contacting us through https://www.swarchi.com/. For information on refunds for defective products, please refer to the Refund section below.

7-Day Return Policy for Domestic Orders Only

If you receive a damaged or otherwise unsatisfactory order, you can return the product unused, in its original condition, with the original packaging and invoice, and receive a refund. Our courier partner will collect the return from your address.

Return Charges

Domestic Orders: Our courier partner will handle the return collection within India, and you will not incur any shipping charges for returning the product.

How to Initiate the Refund Process:

1. Contact Swarchi customer support at +91 94264 84248 or through https://www.swarchi.com/ within 7 days of receiving the product.

2. Do not return the product until you receive confirmation from Swarchi.

3. Ensure the product is returned in its original, unaltered, and unused condition.

4. Include the invoice or guarantee card with the return. Returns without these will not be processed.

NOTE: Requests made after 7 days from the receipt of the product will not be entertained.

Refund Process

Refunds will be processed once the product is received in unused condition, with original packaging, tags, and invoice. If these conditions are not met, a refund may not be possible.

For online payments, refunds will be processed within 7-15 working days from receipt of the returned product at Swarchi’s warehouse.

Domestic Orders: For orders within India, a full refund will be issued. Online payments will be refunded within 7-15 working days. For COD (Cash on Delivery) payments, refunds can be made via cheque or online transfer (NEFT).

1. If a cancelled cheque is provided with the return, the refund will be processed within 7-15 working days via NEFT.

2. Without a cancelled cheque, the refund will be issued via cheque sent to the address provided at the time of ordering, which may take up to 30 working days.

International Orders:

Currently, we do not offer refunds for international orders, except under the following conditions:

1. We will accept returns of defective products and provide a refund after inspection and approval by our QA team. No shipping charges will be applied for the return of defective products.

2. If our logistics partner is unable to deliver the product due to customer unavailability, we will refund the amount minus any incurred costs, including shipping and customs fees.

Exchanges:

Unfortunately, exchanges are not available for products purchased through our website.

Shipping Destinations

Domestic Shipping: Swarchi delivers to select cities within India. Please verify if we can deliver to your pin code on the checkout page of the shopping cart. If our courier service is not available in your area, we apologize for any inconvenience.

International Shipping: We currently offer delivery to the following countries:

– USA

– Hong Kong

– UAE

– Europe

– UK

Note: We cannot split a single order to multiple addresses. For shipments to different locations, separate orders must be placed.

Shipping & Handling Charges

Domestic Orders: Shipping is free within India.

International Orders: For orders shipped outside India, customers are responsible for shipping and handling fees, as well as any applicable duties at the destination.

Customs Clearance: Jewelry shipments from India must clear Indian Customs. Products and their documentation are submitted for inspection, examination, and assessment before delivery. Please disregard any package labels stating: “Please do not accept if the package is received in Open/Tampered condition.” The package will be sealed with a label indicating “Opened for Customs.”

Shipping Partners:

– Domestic: Blue Dart, Delhivery, Ecom Express

– International: UPS

Note: For international orders, shipping fees must be paid at the time of order placement. Additionally, customers must cover customs duties and taxes at delivery, paid directly to the logistic partner. All shipments are handled on a Delivery Duty Unpaid (DDU) basis.

Track Your Order

Registered customers can track their orders by visiting [https://www.swarchi.com/](https://www.swarchi.com/).

Delivery Time

Domestic Orders: Delivery within India typically takes 5-7 working days from order confirmation, barring delays by government authorities or entities acting on their behalf. If delivery cannot be made within this period, we will cancel the order and notify you. In such cases, refunds will be processed to your account using the same payment method. Delivery is conducted through reputable courier services, requiring identity verification:

Required Identity Proof for Delivery:

– Pan Card

– Driving License

– Passport

– Voter ID Card

– Postal ID Card (Aadhar)

International Orders: Delivery outside India usually takes 7-21 working days from order confirmation, subject to delays by government authorities or entities acting on their behalf. If the order is not delivered within this timeframe, we will cancel it and inform you. Refunds will be processed using the same payment method. Delivery requires identity verification:

Required Identity Proof for Delivery:

– Passport

– Driving License

For assistance, call our helpline at +91 94264 84248 or contact us via [https://www.swarchi.com/](https://www.swarchi.com/).

Transit Insurance: Swarchi provides full insurance for all goods until delivery, ensuring your purchase is completely secure.

You are forbidden from compromising or trying to compromise the security of this website, which includes, but is not limited to:

A) Accessing data that is not meant for you or logging into servers or accounts for which you do not have authorization.

B) Trying to probe, scan, or test the security or vulnerability of a system or network, or to bypass security or authentication measures without proper authorization.

C) Attempting to disrupt the service for any other user, host, or network, including, but not limited to, submitting viruses, causing overloads, flooding, spamming, mail-bombing, or crashing.

D) Sending unsolicited emails, including promotional or advertising content.

E) Falsifying any TCP/IP packet header or any part of header information in emails or newsgroups. Violations of system or network security may lead to civil or criminal consequences. Swarchi will investigate any such incidents and may collaborate with law enforcement agencies to prosecute individuals involved. You agree not to use any device, software, or routine to disrupt or attempt to disrupt the normal operation of this site or any activity occurring on it. Additionally, you agree not to use or attempt to use any engine, software, tool, agent, or other mechanism (including, but not limited to, browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this site, except for the search engines and search tools provided on this site and commonly available third-party web browsers (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox).

This user agreement remains in effect until it is terminated by either you or Swarchi. You may end this user agreement at any time by notifying us in writing via registered or speed post through Indian postal services, indicating that you no longer wish to use this website. However, you must cease any further use of the website.

Swarchi reserves the right to terminate this user agreement at any time, with or without prior notice, and may immediately revoke your access to the website. Such termination will not impose any liability on Swarchi. Upon termination by either party, you are required to promptly delete all materials obtained from the website, including all copies, whether downloaded under the agreement or otherwise. Swarchi retains the right to any comments provided even after the agreement ends. Termination of this user agreement does not absolve you of the obligation to pay for any products ordered prior to termination or affect any liabilities incurred under the agreement.

Swarchi holds the copyright for all content on this website, including images. All trademarks and other intellectual property are either owned by us or licensed to us (unless stated otherwise).

You are not permitted to copy, reproduce, distribute, republish, download, display, post, or transmit any part of the website without our written permission. You may only print or download pages for your personal and non-commercial use. If you are unsure about what actions are permitted, please contact us via email at info@swarchi.com or call our helpline at +91 94264 84248. While we strive to ensure the accuracy of the website, we cannot be held responsible for any inaccuracies or errors that are beyond our reasonable control. Additionally, we cannot guarantee that colors will appear accurately on different computer monitors.

A) You must provide accurate, complete, and current information about yourself when registering on https://www.swarchi.com/.

B) It is your responsibility to maintain and promptly update your registration details to ensure they remain true, accurate, and complete. If you provide any false, inaccurate, incomplete, or outdated information, or if Swarchi reasonably believes that the information is incorrect or inconsistent with this user agreement, we reserve the right to suspend or terminate your membership and deny you access to our website.

C) If a delivery fails due to incorrect information provided by you (such as an incorrect name, address, or other details), any additional costs incurred by Swarchi for re-delivery will be charged to you, and you will be responsible for these expenses.

D) You are required to provide genuine and accurate information whenever requested. Swarchi reserves the right to verify and validate the details you provide at any time. Additionally, Swarchi may request further information before accepting orders or prior to delivery in specific cases. If your details are found to be false (either partially or fully) upon verification, Swarchi has the right to reject your registration and deny you access to https://www.swarchi.com/ and its affiliated sites without prior notice.

E) You confirm that the delivery address you provide for your order is correct and complete.

F) Before placing an order, ensure that you carefully review the product description. By placing an order, you agree to the sale conditions and terms outlined in the product description.

G) Swarchi will not be held responsible for delays in delivery caused by natural disasters, public holidays, or other unforeseen events.

H) If you use an international or foreign-issued card for a domestic order, or if you order a product to be delivered outside India, you must provide a government-issued photo ID. Acceptable forms of ID include:

1) PAN Card

2) Driving License

3) Passport

4) Voter ID Card

5) Aadhar Card