Shipping Policy

• We strive to get your jewellery delivered on time, however if there are any unforeseen delays we will keep you posted.
• Every product on Swarchi is shipped absolutely free to all locations across world.
• We have teamed up with top shipping experts like Fedex, DHL-Bluedart, DTDC & others who are our “partners in customer commitment.”
• All of our jewellery is custom made by our goldsmiths and hallmarked and certified by the top jewellery certifying laboratories of the world namely GIA (Gemological Institute of America), IGI (International Gemological Institute), therefore please allow up to 7 working days for the jewellery to be dispatched after receiving cleared payments. Please allow additional time if international delivery is subject to customs processing.
• For your protection, all orders require signature upon delivery, regardless of any signature waiver on file.
• For your protection, merchandise orders cannot be shipped to an address other than the billing address. If required to be shipped authorization from the customer is required.
• Swarchi holds the export license for jewellery for international shipping.
• Hand delivery will be provided only for either residence address or office address.
• No requests will be taken for hand delivery for addresses mentioned outside of residence address or office address.
• For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person.
• Insurance for the jewellery that is in shipping is taken care of by Swarchi.
• Once your order has been shipped, you will receive an e-mail from Swarchi containing your Fedex, DHL-Bluedart, and/or DTDC tracking number and a link to the website’s order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions using your tracking number. Your tracking number can be found in the e-mail confirming shipment of your order or within the Order Status page on Swarchi.
• There may be color variation in actual product and the image on website due to the different scale of resolution and graphics of user’s device.
• All shipments are traceable.